Every sports player recognizes a great coach. They bring vision, articulation, goals, performance improvement ideals, and most importantly, are truly invested in the success of their team. Great coaches and mentors motivate, encourage improvement and challenge weakness. They give feedback, set goals and deliver training that inspires their team and the larger organization. So why is the volunteer who coaches Little League in your local park a better boss than you?
Service corporations rise and fall, not through poor delivery or for lack of talent but most often because of a poor client experience. Any product or service engagement should have a plan that assures continued client satisfaction and addresses how the client will perceive the services offered. Following is my model for a repeatable process that promises both happy clients and long term advocates.
The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” William Pollard
What happens when a company fails to innovate?
RIM, the maker of BlackBerry, is in big trouble. Sales of its handsets are down 30% over the last year and recently released earnings show them missing their projections by $1 billion (that’s with a “B.”) The media and investors have been merciless in their criticism of the company’s operations and it’s not without merit.
Why has a phone synonymous with business failed to remain competitive in what was previously thought of as a one market space?
“Character is your biggest competitive advantage”
Leaders craft the culture, performance and results of their organization every day. They have the ability to increase performance, product quality, employee satisfaction, and customer loyalty. All of this affects revenue. Unfortunately when we think of leadership we often think of leadership failures. i.e. What has taken place recently on Wall Street or in Washington, news of a company closing its doors or some latest scandal. In truth, leaders often fall short of their goals.
This site focuses on a better path to leadership.